PAYMENT
At the moment, I only accept Paypal so I’m afraid I don’t have other options to offer. Cancellation of orders must be within 2 days of placing it. I will refund via Paypal immediately.

SHIPPING
I will ship your order within 2 days after receiving payment, unless there is a major problem somewhere in which case I will contact you right away to let you know of potential delays. I use a courier service so will always require a telephone number to ensure delivery of your order. I am happy to combine shipping on multiple orders.

Please note that some shipping method, such as DHL or FedEx might charge you with customs duty. If this happens, contact me right away and I am happy to refund the full amount of customs duty you paid. I know it is a hassle but please know that it is beyond my control when they charge customs duty.

CUSTOM ORDERS
I accept custom dye orders for up to 4 skeins per yarn base. Contact me if you have a particular colour that you would like to see in one of my yarn bases.

REFUND
If you are unhappy with your purchase, send me a message and we will work out a way to resolve it. Your satisfaction is important to me.

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